Privacy Policy Overview

This privacy policy has been created to assist those who are concerned about how their ‘Personally Identifiable Information‘ (PII) is used online. PII, as defined by US privacy law and information security, refers to data that can be used alone or with other information to identify, contact, or locate an individual, or to identify a person in a particular context. Please read our privacy policy carefully to understand how we collect, use, protect, or otherwise handle your PII in relation to our website.

What Personal Information Do We Collect?

When you visit our blog, website, or app, you may be asked to provide your name, mailing address, phone number, or other details to help improve your experience.

When Do We Collect Information?

We gather information from you when you register on our site, place an order, subscribe to a newsletter, or enter information on our site.

How Do We Use Your Information?

The information we collect may be used in the following ways:

• To personalize your experience and deliver the content and product offerings you are most interested in.
• To improve our website to better serve you.
• To respond effectively to your customer service requests.
• To process your transactions quickly.
• To send periodic emails regarding your order or other products and services.

How Do We Protect Visitor Information?

Your personal information is stored behind secure networks and is only accessible by a limited number of people with special access rights who are required to keep the information confidential. Additionally, all sensitive/credit information is encrypted via Secure Socket Layer (SSL) technology. We implement various security measures when you place an order, enter, submit, or access your information to maintain its safety. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do We Use ‘Cookies’?

Yes, we use cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to understand your preferences based on previous or current site activity, enabling us to provide improved services. Additionally, cookies help us compile aggregate data about site traffic and interactions so we can offer better site experiences and tools in the future.

We use cookies to:

• Remember and process the items in the shopping cart.
• Understand and save users’ preferences for future visits.
• Keep track of advertisements.

You can choose to have your computer warn you each time a cookie is being sent, or you can turn off all cookies through your browser settings. If you disable cookies, some features will be disabled, but it won’t affect your overall site experience.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your PII to outside parties without providing you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving you, as long as those parties agree to keep this information confidential. We may also release your information to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Links

We do not include or offer third-party products or services on our website.

CalOPPA Compliance

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• Users will be notified of any privacy policy changes on our Privacy Policy Page.
• Users can change their personal information by chatting with us or sending us a ticket.

Do Not Track Signals

We honor Do Not Track (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.

Third-Party Behavioral Tracking

We do not allow third-party behavioral tracking.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States. To comply with these principles, we will take the following responsive action should a data breach occur:

• We will notify users via email within 7 business days.
• We agree to the individual redress principle, which allows individuals to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle ensures individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance.

Email Collection

We collect your email address to:

• Send information, respond to inquiries, and address other requests or questions.
• Process orders and send updates related to orders.
• Provide additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction.

CAN-SPAM Compliance

To comply with CAN-SPAM, we agree to:

• Not use false or misleading subjects
• Identify the message as an advertisement in a reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from all correspondence.

Contacting Us

If you have any questions regarding this privacy policy, you may contact us using the information below:

Email: [email protected]

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)