Return And Refund Policy

Return and Refund Policy

Thank you for shopping at Balticwoodworks. We are dedicated to offering you high-quality T-shirts and outstanding customer service. If you are not fully satisfied with your purchase, we have a return and refund policy to ensure your satisfaction.

7-Day Return Policy

We accept returns within 7 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return

  • Contact Us: Before returning any items, please email our return team at [email protected] to start the return process.
  • Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
  • Package the Item: Securely pack the item in its original packaging, including any accessories.
  • Include RA Number: Clearly write the provided RA number on the outside of the package.
  • Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.

Non-Refundable Items

Certain items are non-refundable, including:

  • Opened or used T-shirts
  • Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with details and photos of the issue. We will work to resolve the problem promptly.

Exchange Policy

If you need to exchange an item for a different size or color, please contact us at [email protected] to arrange the exchange. Exchanges are subject to product availability.

Contact Information

For any questions about our return and refund policy, please contact us:

  • Email: [email protected]
  • Phone
  • Address: 110 Vintage Park Blvd Building J Suite P, Houston, TX 77070, United States

We appreciate your business and strive to provide you with the best shopping experience possible. Thank you for choosing Balticwoodworks